Tonlé Stays Privacy Policy

Effective date: June 22, 2026

1. Overview

Tonlé Stays LLC ("we," "us," or "our") is committed to protecting the privacy of our guests, prospects, and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following information when you submit an inquiry, booking request, or reservation:

Full name
Email address
Phone number
Stay dates, guest count, and property preferences
Reservation and booking details
Payment information (processed securely through our booking platform)

3. How We Use Your Information

We use the information you provide to:

Respond to your stay and availability inquiries
Process and confirm your reservation
Provide check-in details and property information
Communicate about your stay and resolve any issues during it
Send SMS messages related to your inquiry, booking, or stay

4. SMS Communication Policy

By providing your phone number through our inquiry form or booking request, you consent to receive SMS messages from Tonlé Stays.

Messages are limited to booking confirmations, check-in details, stay-related communication, and responses to your inquiries
No promotional or marketing messages will be sent
Message frequency varies based on your reservation and the timing of your stay
Message and data rates may apply
Reply HELP for assistance
Reply STOP at any time to opt out and stop receiving messages

5. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. Your information is used solely for the purposes described in this policy and is never sold to third parties.

Tonlé Stays does not share or sell consumer personal information to any third parties for marketing or any other purposes.

6. Third-Party Services

We use the following third-party tools to manage bookings and communicate with guests:

OwnerRez — for reservations, bookings, payment processing, and SMS communication
Quo — for SMS communication

These services have their own privacy policies and terms of service.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Opt out of SMS communication at any time by replying STOP
Contact us with any privacy-related concerns

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Tonlé Stays LLC
support@tonlestays.com

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected by the updated effective date at the top of this page.